The Complete FP&A Software Evaluation Checklist for 2022

The Complete FP&A Software Evaluation Checklist for 2022
Jake-Ballinger (compressed)

Jake Ballinger

Cube Writer

Updated April 2022

đź“– minutes

The Complete FP&A Software Evaluation Checklist for 2022

This is the most complete FP&A software evaluation checklist on the planet.

By the end of this checklist, you'll be able to determine which FP&A software:

  • Solves your biggest problems (even the ones that'll happen when you grow)
  • Works best for your company (including the non-finance stakeholders)
  • Improves (and simplifies) your everyday working life

Let's get started.

Contents

The Pain & Benefits

Let's get clear on why you're looking for an FP&A solution.

According to a 2021 survey of finance executives by Battery Ventures, 22% of FP&A software users disliked the lack of automation in their tool.

That's why you're going to identify exactly what your pain points are in this section.

(And we're including some real-life examples of questions our customers asked themselves during their FP&A software searching process.)

Let’s dive in.

1. Identify Your Bottlenecks

You already know why you need an FP&A solution. But it helps to have it down in writing.

Make a list like this:

  • It takes too long to update models with actuals
  • We're making too many preventable errors
  • We spend too much time consolidating data

Whatever they are, take a few minutes and make a list of your biggest pain points and bottlenecks.

2. Make a Wish List

Just like how you write down the things getting in your way, it's also important to be clear on what a good FP&A solution looks like.

Write out 3-5 benefits or 'nice-to-haves' that will make your work easier or faster.

We want to...

  • Save time so that we can spend time more time analyzing instead of collecting
  • Be comfortable trusting the data is always accurate
  • Connect to all of our existing tech so that we don't have to constantly reconcile our spreadsheets with our data sources
  • Work with spreadsheets so that we don’t have to rip and replace our preferred working environment

When you're done with that, it's time for the next step.

Protip: Our client Kristina at 1Rockwell says to ask the following: How do you want your life to be simpler?

Make a List of Tools

In order to make the best decision, it helps to cast a wide net and then refine.

You already know how to search Google and to ask your colleagues.

But you might be leaving some little-known, highly specific tools on the table, which is why it's important to conduct a small search.

3. Ask for Recommendations

Sometimes, word-of-mouth from the people you already know and trust is the best kind of research.

Here are some places to start looking:

  • Poll your team
  • Ask on social media like LinkedIn, Twitter, or Reddit
  • Inquire in a dedicated community of FP&A professionals.

Cube has a Slack community of FP&A professionals who are more than happy to talk about their preferred FP&A tools and their experiences.

(You can also use our Top FP&A tools post as a starting point.)

Onboarding & Lead Time

The onboarding experience is critical.

After all, you don't want to pick the perfect solution...only to discover that you need to wait 6 months before you can use it.

In this section, you'll consider the onboarding process and decide how important it is to you.

4. Evaluate the Lead Time

How long does this solution take to implement?

Here’s what you need to find out:

  • Does this company manage these services in-house or do they outsource it to a third party?
  • Is “done-for-you” implementation included in the base price, or is it extra?
  • Is the contract fixed-price or hours-based?
  • What’s the time estimate? If implementation gets outsourced to a third party (like a consulting firm), you should plan to double the provided estimate.

If you see find a tool with a large lead time, it's worth digging a little deeper.

  • Do they recreate your logic in their backend?
  • Can you import your existing models, or do you have to recreate them?
  • Is it expensive to revert back to Excel?

Learn who's incentivized to make your project successful and how they're going to do it.

The best FP&A solutions will have that white glove, done-for-you implementation service and low lead times.

5. Measure the Learning Curve

Before committing, you need to know about the learning curve.

A product that takes 2 weeks to implement but 6 months to learn how to use? Not good.

Here are some questions to help you evaluate this:

  • Is it built on Excel, or do I have to learn a new system?
  • Does it use a scripting language my team already knows?
  • Will I have to start evaluating job applicants by whether or not they've been trained on this software?

The best FP&A software is flexible and nimble—not a black box that lacks transparency.


Everyday Use

You want an FP&A solution to make your life easier.

So it's essential to know how it's going to change your day-to-day life.

In this section, you'll imagine how you're going to use each tool in your day-to-day life.

6. Learn How Easy It Is To Use

Month-end and year-end activities shouldn't be a burden after you're onboarded.

Here are a few ways to learn how this FP&A software will change your everyday work life:

  • Browse the case studies on their website
  • Read the reviews on a third party like G2 or Capterra
  • Look up conversations on social media like Reddit where people discuss the tool
  • Ask your colleagues, professional network, or FP&A community about their experiences with the tool

If people say it's changed their lives, you're probably in the right place.

If you're not hearing astounding things, it might be a sign to reconsider.

7. Check The Documentation Quality

At some point, you will need to consult the documentation.

Either way, you're going to want whichever solution you choose to have robust documentation that quickly and easily helps you get onboarded or unlock a new feature.

Most companies will host this information in their website (look for a "knowledge base" or something similar) or on a separate platform, like Zendesk.

Here are some questions to help you evaluate the documentation:

  • Is it searchable?
  • Are terms I don't know defined?
  • Does it show me the step-by-step process?
  • Are there images and videos of the software to support the text?

But documentation is only half the question.

8. Ask About A Dedicated Support Account or Team

If you're buying an FP&A solution, you're also buying a customer success team.

So it's important to consider the quality of support you're buying.

We recommend asking these questions:

  • What type of support does the CS team provide?
  • Can I email or Slack them, or do I have to schedule a call?
  • Would I have a dedicated account representative who knows my history and how I use the tool?
  • What type of professionals are a part of your Customer Success team? Are they mainly technical, or do they come from a Finance or Sales background?

The best way to get the answers to these questions is to talk to an existing customer.

Don't know any? Make sure to ask when you speak with a sales representative.

9. Is There White Glove Service?

Here are some things to consider when evaluating the quality of the customer success experience:

  • Is the Customer Success team actively invested in your success with the tool, or do they just want you to renew for the next billing cycle?
  • If the tool is complicated enough to need training, does Customer Success offer to train your new hires?
  • Is the person supporting you an actual FP&A expert and can they share best practices with you?

As a customer, you want a knowledgable, professional, and friendly Customer Success team. If they're actively invested in you and your team, that changes your entire experience with the tool.

10. Model How It'll Scale with Your Business

Finally, you need to know how this solution will grow with you and with your business.

(This is a common theme in our success stories—many customers find that they came to Cube for one specific problem but that it actually solves their new problem.)

The following questions can help you gauge this:

  • What happens if you charge ERPs? Does this solution have integrations with different systems, or is it limited to just one?
  • Does it integrate with Excel and/or Google Sheets, or will you be doing all your work in the software?
  • What happens if your process changes—does this software give you the flexibility to execute those changes?
  • Do you anticipate hiring help, and if so, can you quickly train new hires on the system? Or will you have to look for applicants with this specific skill set?
  • Does this software facilitate data sharing and transparency, or will you need to email files back and forth to different executives?
  • How will this tool help you become a more strategic partner?

Once you feel like you have a solid grip on how this solution scales with you, it's time to move on to the next section.

Capabilities

How does this solution actually solve your pain points?

Is it powerful and nimble? Can you experiment with how you use it, or are you locked in to a specific method?

11. Take The "Like A Glove" Test

How close of a fit is it?

Here's what you're going to do to determine that:

  1. Return to your list of bottlenecks and pain points that you made earlier. List those in one column
  2. Rank each item
  3. In the next columns, for each pain point and for each tool, list the feature(s) that will solve that benefit

Now you have a quick overview of which solutions solve your problems and which solutions might be lacking.

12. List the Quality of Life Improvements

How will this software make your life easier?

Just like you added information to your list of pains and bottlenecks, you should also add information to your wish list.

Here's what we recommend:

  1. Return to your wish list and list each item in a single column
  2. Rank each item
  3. In the next columns, match the benefit(s) of each tool to each wish list item

This should narrow down your short list.

Integrations

Integrations and connections are likely to be one of the more important factors as you evaluate different FP&A solutions.

That same Battery Ventures survey reports that 15% of respondents felt that a lack of integrations was their biggest issue with their current FP&A solution.

A tool with more integrations is more nimble and more future-proof.

In this section, you're going to get clear on how each tool's integrations affect your buying decision.

13. Check the Integrations

The more source systems a solution connects with, the better.

Why?

A few reasons:

  1. As your company grows, you might need to change systems.
  2. More integrations makes can make this tool more powerful as you add to your tech stack.
  3. As new software comes out and becomes more widespread, it's likely this FP&A solution provider will be able to integrate with that.
  4. If you request an integration for something they don’t yet have, there’s a higher chance that this tool can add it.

You should take stock of your current tech stack and make sure that this tool connects to it.

And if your heart is set on a tool and it doesn't connect? There might still be hope:

14. Is There A Connectivity Framework?

In other words, is it easy to connect new systems to this FP&A solution?

Here's what you can ask your sales representative while on a demo call:

  • Are there APIs you can use to load data?
  • Or are there tools within the platform that enable integration from data sources where there are pre-built connectors?
  • Can a layperson set it up? Or would you need to ask a developer?
  • How up-to-date is the codebase compared with industry standards?

15. Ask About Security

When checking for integrations, it's also important to check for security.

After all, security is important.

Here are some questions you can ask your sales representative:

  • Is this tool SOC 2 Type I and Type 2 compliant?
  • Do you have a security 1-pager or document I can review?
  • Can I set view, edit, and delete permissions by user? (i.e., Are there "role-based access controls"?)
  • Is there an audit trail I can view while using the tool?
  • Is there multi-factor authentication?
  • Will my data be backed up if something happens to the server?

Be relentless here: your organization's information is important and it needs to be secure.

Non-Finance Use

As you grow the Office of the CFO to be a strategic partner to the greater company, it helps to share tools with people in other departments or offices.

That said, finding an FP&A solution that the non-finance people in your company will adopt is a challenge.

In this section, you'll figure out how the non-finance stakeholders in your organization will use this tool.

16. Does It Work With Google Sheets?

Most other departments, when they use spreadsheets, use Google Sheets.

So having the ability to work and present in Google Sheets is going to be huge for interdepartmental collaboration.

These are the questions you need to answer:

  • Is there Google Sheets compatibility?
  • Are there role-based permissions in Google Sheets?
  • Do I need to add users when presenting a Google Sheet I made with this tool?
  • Is the Google Sheets functionality restricted?
  • How does collaboration through Google Sheets work with this tool?

Most FP&A solution providers will clearly list this information on their website.

And here's a tip:

When you research this information, keep in mind how you intend to grow.

  • Do you intend to grow as a strategic partner to other arms of the business?
  • How will you present data to them?
  • How will you collaborate?
  • How would they prefer to collaborate?

Having an FP&A tool that integrates with Google Sheets is a quality of life improvement that many of our customers find invaluable because it makes inter-department communication easy.

17. Is the UI Intuitive and Easy to Use?

Or at the very least, is it friendly looking?

Imagine presenting a tool with a forbidding, technical interface to a non-technical person...

...chances are, they're not going to use it no matter how much you tell them too.

So the UI (user interface) is incredibly important.

Here are some questions to help guide you:

  • Is the salesperson super comfortable with the UI during the demo?
  • Are the menus and is the navigation clearly labeled?
  • Will my co-workers with eyesight challenges (colorblindness, poor vision, etc) be able to use this tool?
  • If the tool relies on color-coding, is there a high-contrast or colorblind option?
  • Can I quickly import, clone, cleanse, and relocate data with a few clicks?
  • Is there 1-click functionality for commonly repeated tasks like my month-end close?
  • Are formulas easy to view and edit?
  • Is there a built-in help functionality?

Looking up the software's support documentation will give you plenty of screenshots, GIFs, and videos of how the tool works.

And if you still have questions, you can make a list to ask during your sales demo.

You can, of course, involve one of your non-finance coworkers in this stage of the evaluation process and ask them directly what they feel about each tool's UI and how you see your teams collaborating with it.

Existing Knowledge/Experience

You covered this a little bit when you learned about lead time, but it's worth a second glance.

Because being able to transfer your existing knowledge (especially hard-won knowledge, like Excel shortcuts and formulas) into a new tool makes it more likely members of your team will use the tool.

In this section, you'll take a closer look at what transferrable knowledge you can bring to this new tool and what you might have to learn or hire for, if anything.

18. Does It Use Excel's Scripting Language?

LAMBDA is Excel's new wrapper for their scripting language. You (and your team, and your potential new hires) probably already know Excel's scripting language and LAMBDA lets you write any kind of program in Excel, regardless.

So first, you should get clear on whether or not this new FP&A solution requires you to learn a new language or whether it uses Excel or LAMBDA.

Here are some questions you can ask your sales representative:

  • Does this tool use Excel's scripting language, including LAMBDA?
  • If not, which language do you use?
  • Do you plan to support Excel's scripting language or LAMBDA anytime soon?

Scripting and formulas are a large part of Excel's power. If you need to learn a new scripting language, you're going to have a considerably larger lead time, plus the potential to make more errors.

19. Does This Tool Require a Special Skill Set?

Furthermore, if this tool requires a special skill set, then that should sound alarm bells.

  1. First, because you'll need to be trained on this new skill set.
  2. Second, because the new talent you hire will be extremely limited.

Here are the 3 outcomes we've seen when FP&A teams adopt tools that require highly specific, niche skill sets:

  1. You train a new hire and then they leave to someone who can pay them better
  2. You eat the cost of consultants, which is both financially expensive and demands a lot of time
  3. You hire someone who already has that skill set and spend much more on payroll than you'd budgeted, (and they could leave for someone who can pay them better)

Instead, we recommend picking a tool that enhances what you already know.

Pricing

Finally, the pricing needs to be clear. The pricing page and sales representative should be very clear with what you're paying for and what you receive.

20. What's Included?

Before you sign on the dotted line, make sure you're clear on what's included in this package.

  • Does it integrate with all of my source systems at the base price, or will I have to pay extra for custom integrations?
  • How many seats do I get?
  • Can I make unlimited scenarios?

Go through your wish list and bottlenecks and make sure each one gets covered by the offer.

Likewise, pricing can make a big difference. If there's a large price difference and minimal value between two tools, it might be worth the trade-off to go with the cheaper one, especially if the perceived value is still high.

21. What Other Costs Can I Expect?

Be sure to get satisfactory answers to the following:

  • Will I need to hire consultants? How many and for how long?
  • What happens when something breaks? Are "repair" services included?
  • What happens when we add more users?
  • If there's a credit system, is there a penalty for going over our expected usage?

Your sales representative should be up-front and honest with you when you ask this question. If you can, ask some people who are already using that tool. This will give you a very clear idea of what hidden costs to factor into your final decision.

Conclusion

As you saw, this FP&A solution checklist really works. If you found this checklist helpful, share this post on LinkedIn and tag us to keep the conversation going.  Or send it to someone who you think will benefit from it.

Related Articles